RAVE SAFE guarantees that the products and services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and usability and the legal provisions and government regulations existing on the date of the conclusion of the agreement. If agreed, RAVE SAFE also guarantees that the product is suitable for other than normal use.
Any defects or incorrectly delivered products must be reported to RAVE SAFE in writing within 7 days after delivery. Return of the products must be in the original packaging and in new condition.
The guarantee does not apply if: The consumer has repaired or processed the products themselves, or has let the product be repaired or processed by third parties; The delivered products are exposed to abnormal conditions or otherwise carelessly handled or are in violation of the instructions of RAVE SAFE that have been adressed on the packaging; The inadequacy in whole or in part is the result of regulations that the government has made or will make regarding the nature or the quality of the materials used.